Shipping and Policies
Shipping
-We only ship Monday- Wednesday.
-If you make a purchase on Wednesday we will ship the following Monday unless we come to an agreement on a shipping date.
-If a koi is too big or it's large order shipping will be quoted separately. I will try my best to get you the best deal either ups next day or south cargo (airport to airport).
Policies
-We don't accept returns for biosecurity reasons.
-If a koi dies in transport please contact us as soon as your shipment has arrived. We will be happy to accommodate for your loss.
-Please make sure to have a quarantine tank ready for your new koi. Shipping is exhausting for them so please try to provide the best environment for them. It is ideal to have a 3% salinity (3lbs per 100 gallons).
-Make sure your pond is established if not please give it time. Your patience will pay off big time in the long run.